Skip to main content

How to Order

We work from your brief. Send us your wall dimensions, elevation drawings, colour references, or a mood board, we’ll come back with a layout sketch, specification recommendations, and a quote. For accessories, just reference the design name, size, colourway, and quantity.

For questions or to start a project: info@soffistudio.com · +1 519-258-7620

OEM and Custom Fabrication

Soffi Studio proudly partners with trade professionals to bring their custom designs to life.


We offer tailored fabrication services to help you create one-of-a-kind pieces that meet your exact specifications.

Pricing is quoted per project and may include the following services:

Prep work
Technical drawings
Initial Design consult and layouts
Mold charges
Color matching services

How to Order

When requesting a quote or placing an order from our line of accessories, please reference the name, size, colour, finish and quantity of the items. For wall artwork and installations, we include a design and layout sketch with every quote. Please send your wall size, photos or elevation drawings when inquiring. You can reference our RESOURCES page for our current catalogs and colour charts.

Made-to-Order & Custom Work

All pieces from our Accessories and Wall Art collections are made to order. A 50% deposit is required to begin production, with the balance due before delivery.

For custom projects involving design work, drawings, or renderings, we require a 15% non-refundable retainer to initiate the process. Once designs are approved, a 35% production deposit is invoiced. The remaining 50% is due prior to delivery.

Have questions or ready to start a project? Contact us — we’d love to hear from you.

Timing & Shipping

Most Soffi Studio orders ship within 8–10 weeks, unless earlier delivery is available or other arrangements have been made. Drawings and samples typically require 1–2 weeks.
In-stock items are available to ship the next business day.

We ship internationally and are happy to coordinate with your preferred carrier or assist with shipping quotes.

Stock & Production

Each Soffi Studio piece is handcrafted and made to order with care. While we do carry some inventory, stock levels vary daily. Once your order is received, we’ll confirm availability—if the item isn’t in stock, it will be scheduled for our next production cycle.

If you have a specific delivery deadline, please let us know and we’ll do our best to accommodate your timeline.

Returns & Exchanges

We take great care in packing and shipping our pieces, but if your order arrives damaged, we’re here to make it right. Damaged goods may be exchanged for the same item, provided we are notified within 5 days of receipt.

Please note that minor variations in color, texture, and small air bubbles are natural characteristics of handmade and hand-blown glass, and are not considered defects.

All sales are final unless items arrive damaged, in which case Soffi Studio will replace them free of charge.

Samples

We’re happy to provide color samples to support your design process. All samples are made to order and typically ship within a few days.

If you’re looking for a specific finish or color, just let us know — we’ll do our best to accommodate your request.

Get in Touch

We’re here to support your creative vision every step of the way.


For questions, quotes, or custom requests, contact us — we’d love to collaborate with you.

Close Menu

Soffi Studio // Soffi Lighting

2440 Central Ave.
Windsor, ON, Canada N8W4J3

T: +1 519 258-7620
E: info@soffistudio.com

VISIT SOFFI LIGHTING

SHOP COLLECTIONS